What is Riona’s return policy?
How does it work?
Riona’s
return policy gives you an option to return items purchased on Riona for any
reason within the specified return period (check product details page for the
same) Returns will be picked from the same address where the product is
delivered. Feel free to try on a product but all we ask is that the product
remains unused and
is preserved in its original condition along
with the tags and packaging. In case a Seal
Tag is
received with the item, ensure that it remains attached & intact with the
product to avoid any hassles in the event of a return. There are two ways to
return the product to us:
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate refund after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you.
Steps for the same :-
Step 1: Customer/Buyer(you) places(place) ORDER
Customer can cancel the order at this step.
Step 2: Riona (we) confirms(confirm) the order.
Until confirmation by Riona, the order will be in "pending" status.
Riona has all the rights to decline the order.
Customer/Buyer will receive a notification of confirmation on the timeline of the order page.
Step 3: After dispatch, customer will be notified
The status will be updated to "On the way" on the timeline of the order page.
Step 4: Order Delivery
Step 5: Customer can initiate return (with terms and conditions mentioned in policy itself)Note:
As delivery partner integration is ongoing:
Orders after 'Confirmation' by Riona will be delivered (even if cancellation is requested).
Only 'Self-Ship' option is available:
The customer/buyer must initiate the return by sending the product to the given address via any private courier service.
The shipping charge for the return is the responsibility of the customer/buyer.
A 6-day return window is available from the date of delivery, including shipping time.
Returns requested after 6 days will not be accepted, and the product will be reshipped to the customer/buyer.
A refund will be initiated after successful examination of the returned product (in this case, a saree).
The following
EXCEPTIONS and RULES apply to this Policy:
How long would it take me to receive the
refund of the returned product?
After the refund has been initiated by Riona
as per the Returns Policy, the refund amount is expected to reflect in the
customer account in next 7 business days.
Please note, Riona initiates the refund
upon successful return pick up, or after the returned item has reached us and
quality check is successful. Therefore, the refund initiation time may vary by
time taken by the courier partner to deliver the return to a Riona warehouse.
In case of any refund discrepancies, Riona may at its sole discretion, request
you to share with us a screenshot of your bank statement
Where should I self-ship the Returns?
You can return the package to the
address listed below. Kindly do not send it to any other address as the return
package would not be treated as accepted.
Flat no. 303, Ushakal Residency,
Geeta Nagar, Jule Solapur,
Vijapur Road,
Solapur, 413004.
Why has my return request been declined?
This may have happened, if the item you
returned is used, damaged or original tags are missing. In the event that the
return request is declined, the user shall not be eligible for a refund, and Riona
assumes no liability in this regard.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or in case other tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Riona assumes no liability with respect to the return or refund for the said re-shipped item.