Return & Refund Policy Page

What is Riona’s return policy? How does it work?

Riona’s return policy gives you an option to return items purchased on Riona for any reason within the specified return period (check product details page for the same) Returns will be picked from the same address where the product is delivered. Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service.
2. Self-Ship: If we don't offer a pick up at your location. In such cases, you have to courier the package to our office address (BE AWARE, cost of which will be your i.e. buyer’s liability for few of the highly artistic sarees) provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate refund after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you.

The following EXCEPTIONS and RULES apply to this Policy:

1. Some highly artistic sarees like Madhubani Hand Painted sarees, Silk mark certified sarees, which are susceptible to damage can only be returned for a limited number of days, with the sole option of self-shipping.
2. All sarees to be returned must be unused and in their original condition with all original tags and packaging intact.
3. No exchange of product will be allowed. (One can only return the sarees, with applicable terms and conditions).
4. Few sarees are non-returnable, please refer description of the same.
5. Riona will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Riona would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the user
6. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
7. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns Policy and the image of the courier receipt is shared by you and validated by us (except few highly artistic sarees). For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Riona as per the Returns Policy, the refund amount is expected to reflect in the customer account in next 5 business days.

Please note, Riona initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Riona warehouse. In case of any refund discrepancies, Riona may at its sole discretion, request you to share with us a screenshot of your bank statement

Where should I self-ship the Returns?

You can return the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.

Flat no. 303, Ushakal Residency,

Geeta Nagar, Jule Solapur,

Vijapur Road,

Solapur, 413004.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Riona assumes no liability in this regard.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or in case other tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Riona assumes no liability with respect to the return or refund for the said re-shipped item.